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FAQ
Frequently asked questions on how to purchase and use an email database and email lists for DEM and B2B email marketing campaigns.
Each record contains the following data:
Country Market category Email Company name Address* Postcode City Country Region* Telephone* Fax* Turnover* Employees*
* data of variable coverage percentageAdvanced profiling based on specific categories are available: request a custom quote.
We prepare the database in XLS format: you can manage the data and you can import it to all the mailing tools available on the market.
Records are divided into columns for each category, so you can order them easily, finding quickly what are you looking for and import only the data you need.
We prepare your database within 3 working days: you'll get the download link into your email, along with the invoice and other useful resources for your campaign
You can combine all the filters you want to create your database. Choose between category and geographic criteria, legal status, turnover and number of employees.
The legal status filters, turnover, number of employees and other advanced settings (micro-categories, provinces and post code, hotels star ratings, etc.) are not available for online purchase. For an advanced profiling you can contact our operators: call us, pop up a chat or send us a free quote request.
Classification of the database for employees and turnover:
Number of employees Turnover (in million EUR) Up to 9 Up to 0,5 10 - 19 0,5 - 2,5 20 - 49 2,5 - 5 50 - 249 5 - 13 250 - 499 13 - 25 over 500 25 - 50 50 - 100 over 100 The cost of each record (CPR) depends on the size of the list you'll purchase and can vary from a maximum of 0.24 to a minimum of 0.06 EUR + VAT for each record.
For example, the supply of 1,000 records has a CPR of 0.02 for a total of 200.00 EUR + VAT.
Amount of records CPR in EUR (VAT excluded) 0-499 0,24 500-999 0,23 1.000-1.999 0,20 2.000-2.999 0,19 3.000-3.999 0,18 4.000-4.999 0,17 5.000-5.999 0,16 6.000-6.999 0,15 7.000-8.999 0,14 9.000-9.999 0,13 10.000-29.999 0,12 30.000-39.999 0,11 40.000-59.999 0,10 60.000-79.999 0,09 80.000-99.999 0,08 100.000-129.999 0,07 over 130.000 0,06 Each contact is checked at least once every 12 months and, regularly, in the 24 hours prior to supply. The percentage of monthly review is 15%.
An internal department carries out daily monitoring through software crosschecks to ensure the existence of the adresses (unknown user, not in DSN, etc.) and their functionality (over quota, spamcop, etc.).
Although the commitment to maintaining accurate the database, there is always a percentage of emails that not work: no marketing database is 100% accurate, but this doesn't mean that we want you to pay for non working addresses.
For this reason, for each one of your purchases is already available a special warranty that provides for the refund of the 'invalid' addresses through one of the following options: the chargeback of the spent amount, a coupon of the same amount increased by 30% or corresponding Registry Credits to be used on subsequent purchases through quotes.
Within 60 days from supply you can submit the list of the hard bounces directly from the Warranties section of your Reserved Area.
A member of our team will contact you within 10 days.Your database will be ready within 3 working days of receiving your payment.
Delivery times may vary depending on the size of the database and the duration of any verification tests.
The Policy of Bounce Refund is valid for 60 days from the purchasing date and cover all permanent errors (non-existent or wrong DNS, general failure).
The refund warranty does not cover temporary/partial errors (e.g. over quota, spam filter), attributable to server destination filters (mail blocked, spam) or to the size and content of the message (message size, etc.).
To request a refund, proceed as follows:
1Wait at least 10 days of the mailing delivery, to be sure you have recorded all the possible errors.
2Enter all the invalid email addresses in a single column of an Excel file.
3Access the Warranty section of your Reserved Area and select the order for which you are requesting a refund.
4Keep the first email campaign you sent just a click away and complete the required steps.
Within 10 days the Database department will check the reported addresses and will confirm the amount of unsuitable and refundable data.
The warranty allows you to choose among these compensation options:
The cancellation and chargeback amount corresponding to non-working records.
A coupon equal to the amount spent for ineligible records with a further 30% on your next purchase.
A Registry Credit, equal to the number of unsuitable records, to be scaled on subsequent purchases exclusively by quotation (free and tailor-made).
You can pay by bank transfer or credit card through the secure circuits Banca Sella and Paypal.
Considering the particularity of the product and its high reproducibility, deferred payment methods are allowed only after an assessment by the Sales Management.Yes, with Bancomail you can increase your database without wasting money.
We match your database with ours, to avoid duplicates.
The service cost may vary depending on records amount. Contact us for a free quote.
No, Bancomail provides only B2B Marketing Databases: Businesses and Freelancers.
Today, the Bancomail Database contains more than 8,000,000 of records of companies, associations and freelancers.
It doesn't hold data relating to company roles. Given the transitory nature of these contacts and, particularly, the best practices of the Permission Marketing we consider it appropriate to use generic contacts, taking care to direct the message to the appropriate department using the subject field (eg "to the Purchasing Manager" - Sales etc. )
Inside the Database there are 2 cases/types of data:
1Full Legal Person
It represents 75% of the total records in our Database: companies, associations and entities with various corporate group forms and generic contact data (eg: info @) or department (es .: marketing @, sales @, etc.).
2Legal Person with natural person contact data
It is a much less frequent case in our Database, but existing. Contact data that incidentally identifies the "natural person" can appear according to two patterns:
a) john.doe@company.com
b) john.doe@gmail.comThese data were given by the subject indicating them as a company's contact details; within the Bancomail Database, therefore, these are not intended as internal or employee contacts, but only as the Company's contacts.
All the data types are in conformity with the treatment or according to when established by the General Data Protection Regulation (GDPR) and by national laws.
For more information click here
Whatever the origin and nature of the data is, the regulations set that the "consent" is not transferable: for this reason to use a database of contacts purchased from third parties, it's necessary the feedback and consent for sending further promotional communications.
The request for consent is part of the Permission Marketing that, while remaining in full compliance with the legislation on Data Protection, allows companies wide margins on the choice of content and creativity.
The Regulation (EU) n. 2016/679 (known as GDPR) also introduced the concept of "legitimate interest" of the holder as a legal basis on which to assess the lawfulness of the processing of personal data adding that "it may be considered legitimate interest to process personal data for direct marketing purposes".
The sending of information regarding the processing of personal data (GDPR for Europe and/or National Laws) in which is required the consent for sending promotional material, is the opportunity to:
Describe your company
Introduce the product or service you're going to propose into possible further communications
Characterize the message with your corporate image
Allow more insights through a link to your website or product/service
Include all the ways in which you can be contacted
We advise you to keep the character of your message purely informative, limiting the commercial emphasis.
To learn more, you can read an analysis of the GDPR in relation to cold lists, on focus on Permission Marketing or download the dedicated resources that include free templates and regulatory references to insert your disclosure.
The Bancomail database includes only Italian and foreign companies or professionals who have freely disclosed their contact details (electronic or otherwise) by providing them directly or by publishing them in public directories, internet pages or other IT and non-IT materials.
As confirmed in the General Regulation on Data Protection (GDPR), in specific measures of the Privacy Guarantor and the National Laws, B2B communications between companies, in consideration of the fundamental principles that protect the free circulation of goods and services and in consideration of " legitimate interest ", present a very different scenario compared to the B2C communication addressed to individuals.
The data source is composed by companies which were acquired through proprietary modules and companies which comes from high quality sources that complies with the regulation in force (public directories and authorized third parties).
Bancomail informs periodically the companies about the data processing methods, the specific purposes of their use, the guarantees and the legitimate removal procedures, in accordance with the GDPR and the national regulations concerning the protection of personal data.
Not necessarily, but it's good news. We collect data from the majority of the companies in a given industry in a given area, but data processing routines can reduce the number.
First thing, we only treat business records that have an email address. If this is present, the data undergoes validation and trimming procedures. Afterwards, in strict compliance with the law, we inform all companies and professionals about the modalities and purposes of the data treatment. As a result, we retain only those activities that do not oppose the treatment of the data.
This means that you may not buy an amount equal to the exact number of companies in that section of the market, but you will buy the segment that you can contact in full compliance with regulations.
After at least 6 months of your purchase you can request an update.
Updating your database includes the supply of complementary records.
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