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FAQ

Frequently asked questions on how to purchase and use an email database and email lists for DEM and B2B email marketing campaigns.

Each record contains the following data:

Country
Market category
Email
Company name
Address*
Postcode
City
Country
Region*
Telephone*
Fax*
Turnover*
Employees*

* data of variable coverage percentage


View Bancomail list details

Advanced profiling can be evaluated, if available, via Custom quote.

We prepare the database in XLS format: you can manage the data and you can import it to all the mailing tools available on the market.

Records are divided into columns for each category, so you can order them easily, finding quickly what are you looking for and import only the data you need.

We prepare your database within 3 working days: you'll get the download link into your email, along with the invoice and other useful resources for your campaign

View Bancomail list details

You can combine all the filters you want to create your database. Choose between category and geographic criteria, legal status, turnover and number of employees.

The legal status filters, turnover, number of employees and other advanced settings (micro-categories, provinces and post code, hotels star ratings, etc.) are not available for online purchase. For an advanced profiling you can contact our operators: call us, pop up a chat or send us a free quote request.

Classification of the database for employees and turnover:
Number of employees Turnover (in million EUR)
1 - 9 0 - 0,5
10 - 19 0,5 - 2,5
20 - 49 2,5 - 5
50 - 249 5 - 13
250 - 499 13 - 25
over 500 25 - 50
50 - 100
over 100

The cost of each record (CPR) depends on the size of the list you'll purchase and can vary from a maximum of 0.24 to a minimum of 0.06 EUR + VAT for each record.

For example, the supply of 1,000 records has a CPR of 0.02 for a total of 200.00 EUR + VAT.

Amount of records CPR in EUR (VAT excluded)
0-499 0,24
500-999 0,23
1.000-1.999 0,20
2.000-2.999 0,19
3.000-3.999 0,18
4.000-4.999 0,17
5.000-5.999 0,16
6.000-6.999 0,15
7.000-8.999 0,14
9.000-9.999 0,13
10.000-29.999 0,12
30.000-39.999 0,11
40.000-59.999 0,10
60.000-79.999 0,09
80.000-99.999 0,08
100.000-129.999 0,07
over 130.000 0,06

Each contact is checked at least once every 12 months and, regularly, in the 24 hours prior to supply. The percentage of monthly review is 15%.

An internal department carries out daily monitoring through software crosschecks to ensure the existence of the adresses (unknown user, not in DSN, etc.) and their functionality (over quota, spamcop, etc.).

Although the commitment to maintaining accurate the database, there is always a percentage of emails that not work: no marketing database is 100% accurate, but this doesn't mean that we want you to pay for non working addresses.

For this reason, for each one of your purchases is already available a special warranty that provides the replacement of the email addresses or the refund of an amount equal to the "disabled" addresses or a coupon code for your next purchase, of the same amount as the refund increased by 15%.

All that we ask is to provide the addresses with a hard bounce within 60 days from your purchase.
A member of our team will contact you within 10 days.

Your database will be ready within 3 working days of receiving your payment.

Delivery times may vary depending on the size of the database and the duration of any verification tests.

The Bounce replacement warranty is valid for 60 days from the purchasing date and cover all permanent errors (non-existent or wrong DNS, general failure).

The replacement warranty does not cover temporary/partial errors (e.g. over quota, spam filter), attributable to server destination filters (mail blocked, spam) or to the size and content of the message (message size, etc.).

To request a replacement, proceed as follows:

1

Wait at least 10 days of the mailing delivery, to be sure you have recorded all the possible errors.

2

Enter all the invalid email addresses in a single column of an Excel file.

3

Send the list to the Database Department: database@bancomail.com indicating in the subject field Replacement request – [order code]

4

Specify in your message the platform you've used for mailing.

5

Attach also a copy of the bounced message.

Within 10 days the Database Department will check the addresses and confirm the number of inappropriate records that need to be replaced.

The warranty allows you to choose among these compensation options:

An equal amount of replacement records with the same or different extraction criteria respect to the first supply.

A coupon of the same value as the addresses to be replaced, with an additional 15% on your next purchase.

The cancellation and chargeback amount corresponding to non-working records.

You can pay via bank transfer or credit card through Banca Sella and PayPal or by phone with one of our operators.
Considering the particularity of the product and its high reproducibility, deferred payment methods are allowed only after an assessment by the Sales Management.

Yes, with Bancomail you can increase your database without wasting money.

We match your database with ours, to avoid duplicates.

The service cost may vary depending on records amount. Contact us for a free quote.

No, Bancomail provides only B2B Marketing Databases: Businesses and Freelancers.

Today, the Bancomail Database contains more than 8,000,000 of records of companies, associations and freelancers.

It doesn't hold data relating to company roles. Given the transitory nature of these contacts and, particularly, the best practices of the Permission Marketing we consider it appropriate to use generic contacts, taking care to direct the message to the appropriate department using the subject field (eg "to the Purchasing Manager" - Sales etc. )

Inside the Database there are 2 cases/types of data:

1

Full Legal Person

It represents 75% of the total records in our Database: companies, associations and entities with various corporate group forms and generic contact data (eg: info @) or department (es .: marketing @, sales @, etc.).

2

Legal Person with natural person contact data

It is a much less frequent case in our Database, but existing. Contact data that incidentally identifies the "natural person" can appear according to two patterns:

a) john.doe@company.com
b) john.doe@gmail.com

These data were given by the subject indicating them as a company's contact details; within the Bancomail Database, therefore, these are not intended as internal or employee contacts, but only as the Company's contacts.

All the data types are in conformity with the treatment or according to when established by the General Data Protection Regulation (GDPR) and by national laws.

For more information click here

Whatever the origin and nature of the data is, the regulations set that the "consent" is not transferable: for this reason to use a database of contacts purchased from third parties, it's necessary the feedback and consent for sending further promotional communications.

The request for consent is part of the Permission Marketing that, while remaining in full compliance with the legislation on Data Protection, allows companies wide margins on the choice of content and creativity.

The Regulation (EU) n. 2016/679 (known as GDPR) also introduced the concept of "legitimate interest" of the holder as a legal basis on which to assess the lawfulness of the processing of personal data adding that "it may be considered legitimate interest to process personal data for direct marketing purposes".

The sending of information regarding the processing of personal data (GDPR for Europe and/or National Laws) in which is required the consent for sending promotional material, is the opportunity to:

Describe your company

Introduce the product or service you're going to propose into possible further communications

Characterize the message with your corporate image

Allow more insights through a link to your website or product/service

Include all the ways in which you can be contacted

We advise you to keep the character of your message purely informative, limiting the commercial emphasis.

To learn more, you can read an analysis of the GDPR in relation to cold lists, on focus on Permission Marketing or download the dedicated resources that include free templates and regulatory references to insert your disclosure.

The Bancomail database includes only Italian and foreign companies or professionals who have freely disclosed their contact details (electronic or otherwise) by providing them directly or by publishing them in public directories, internet pages or other IT and non-IT materials.

As confirmed in the General Regulation on Data Protection (GDPR), in specific measures of the Privacy Guarantor and the National Laws, B2B communications between companies, in consideration of the fundamental principles that protect the free circulation of goods and services and in consideration of " legitimate interest ", present a very different scenario compared to the B2C communication addressed to individuals.

The data source is composed by companies which were acquired through proprietary modules and companies which comes from high quality sources that complies with the regulation in force (public directories and authorized third parties).

Bancomail informs periodically the companies about the data processing methods, the specific purposes of their use, the guarantees and the legitimate removal procedures, in accordance with the GDPR and the national regulations concerning the protection of personal data.

After at least 6 months of your purchase you can request an update.

Updating your database includes the supply of complementary records.

Want to know more?

Monday to Friday from 9:30 AM - 1:30 PM / 2:30 PM - 6:30 PM

...or are you ready to get your database?

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Neosoft Privacy Policy

Policy on the processing of Bancomail customers and users data

Holder of data processing

Neosoft S.r.l. (P.IVA: 01288440991 - REA: GE 398030), based in Genoa, via Casaregis 30/13 - 16129 - Genoa

Telephone: +39 010 8681372 / +39 010 8446402

Fax: +39 010 8681383

Email: database@bancomail.com

Pec:bancomail@bancopec.com

Collected information

We collect information provided voluntarily from the moment you create your account, when you purchase products or services eg. company name, contact reference, address, email address and telephone number.

We also record information when you contact us by phone or chat, including requests for assistance or a quote and notes or details explaining what you have requested and how we have responded.

The failure of data provision will make it impossible for Neosoft to implement the contractual commitments or the user's request.

We also use cookies and similar technologies on our websites and mobile applications to collect information on interactions and usage. Consult the Cookie Policy for further details on the specific type of information we can collect and on your options regarding such data.

How do we use the collected information?

The data provided by the user are collected and processed for the following purposes:

  • - For carrying out customer relationship activities based on the contractual agreements.

  • - For administrative purposes and for the fulfillment of legal obligations such as accounting or tax disclosures or to comply with requests from the judicial authority.

  • - For statistical purposes, to improve our offer and service toward our customers and to identify and prevent fraud and abuse.

  • - In the presence of specific consent, for sending periodically by e-mail, newsletters and advertising material.

  • - In the case of sending a curriculum vitae, exclusively for selection purposes.

  • - Additionally, we use your information to create your account where we offer our services and give you visibility of the data we own, together with the methods of exercising your rights.

Which subjects are authorized to process your data? Are your data shared with third parties?

The processing of the collected data is carried out by Neosoft's internal staff authorized to process it according to specific instructions given in compliance with current legislation.

Your data will never be transferred to third parties, nor entered in the Bancomail Database, unless they were spontaneously conferred on this website in the Be Part form (Support section) or acquired through other authorized sources, in any case prior communication.

However, it's possible that some of your data may be shared by us with trusted providers, needed to send on our behalf email communications and advertisements. We only share the minimum necessary information and it's not allowed to third parties to use your information for other purpose than those indicated in our Privacy Policy. In any case, the data will never be widespread.

How the data are stored and for how long?

The data are processed using computerized or automated tools, with logics strictly related to the aforesaid purposes for which the personal data were collected in order to guarantee their security, integrity, confidentiality and traceability.

The management and storage of personal data operate on servers located inside and outside the European Union owned and / or available to Neosoft and / or delegated third-party companies, duly appointed as data controllers. The transfer of data abroad to non-EU countries takes place in accordance with the GDPR provisions.

The data are stored for the necessary time to manage the purposes for which they are collected, in compliance with current regulations and legal obligations.

Exercise of rights on data processing

At any time (if there aren't law limitations) you can request the access to data, cancellation, modification or update of all the information collected by Neosoft, exercising the right to limit the processing and data portability, by sending an e-mail to database@bancomail.com or bancomail@bancopec.com.

Neosoft supply agreement

Supply agreement

Between

The company Neosoft Srl (hereinafter referred to as Neosoft), incorporated under the laws of Italy, headquartered in Genoa, via Casaregis 30, registered with the Company Register of Genoa under no. 398030, Tax code and VAT ID no. 01288440991
- on the one part

AND

The enterprise, company, legal person as indicated in the data entered in the order from (hereinafter referred to as Customer)
- on the other part

Article 1 - Preamble

For the purposes of this agreement, the Customer hereby declares to be aware that:

a) Bancomail is a Neosoft business unit, as well as its websites bancomail.it, bancomail.com and related rights; The Bancomail brand and the website are entirely property of Neosoft.

b) for the purposes of this Agreement, any document, data, product, transaction -also via Internet - using Bancomail's name, trademark, logo or other similar material, are to be considered of exclusive relevance and liability of Neosoft, for which they constitute a valid equivalence in all respects without limitations or exclusions, except in the event of unlawful use by unauthorized third parties.

Article 2 - Purpose

The main purpose of this agreement is the trading (both on and off line) of company directories (hereinafter referred to as "Data"). Secondarily, the agreement regards software products and/or consulting services connected or related to the main purpose (hereinafter referred to as "Products"). As for that which is not specifically provided for in the following clauses, the provisions set forth in the Code of Civil Procedure concerning sale and purchase agreements (Articles 1470 and following of the Code of Civil Procedure) shall apply.

Article 3 - The Customer qualification

The Customer hereby declares that he/she is entering into this sale and purchase agreement for purposes exclusively connected to his/her activity as en entrepreneur or professional.

Article 4 - Payment terms and conditions

The price for the purchase of Data shall be paid as follows:

a) in case of on-line sale, in a single solution when the contract is completed by bank transfer, on-line credit card or credit card via telephone.

b) in case of off-line sale, otherwise, with an advanced bank transfer.

C) in case of different agreement, if validated by Neosoft's Management by written notification, with deferred methods that may vary according to the order features.

Article 5 - Warranty

Neosoft guarantees:

a) the functionality of the email addresses related to the data under this contract. The warranty is valid for 60 (sixty) days of the receipt of the database and conditioned by the compliance of the terms on page: https://www.bancomail.com/en/email-database/warranties-terms

b) the lawfulness of the collection and subsequent processing of data in full compliance with the General Data Protection Regulation (GDPR, EU Regulation 2016/679) and with current national laws.

c) any liability or warranty other than those provided for above is excluded, without prejudice to the limits referred to in Art. 1229 of the Code of Civil Procedure.

Article 6 - Delivery times

Delivery time can change due to the checks that Neosoft carries on after the purchase. Those checks are performed to ensure the validity of the Data provided to the Customer. Neosoft shall not be held accountable for any delay directly or indirectly caused by such checks; nevertheless any such delay is a binding part of this agreement. By signing this agreement, the Customer hereby gives its consent.

Article 7 - After-sale service

Should the Customer need to ask for a copy of the goods purchased, said copy shall be provided by Neosoft free of charge, provided that it is possible to do so in compliance with the provisions, otherwise an additional cost shall be established at the time of the request. The customer has the duty to keep Data and Products safe along with a safety backup.

Article 8 - Use of data. Liability

The use of the Data and/or Products of this agreement is limited only to the activities permitted by the current legislation, in particular the General Data Protection Regulation (GDPR, EU Regulation 2016/679) and current national laws.

Should the Data be used for unlawful activities or in a way that is not compliant with the regulation, Neosoft reserves the right to take actions against the Customer and holds itself harmless from any liability towards third parties.

Article 9 - Payments delay

If, for any reason, the payment is not made within the established period (see Art. 4), Neosoft shall be entitled to late payment interests at the rate set in art. 5, D.lg. 9/10/2002, n. 231.

Article 10 - Obligation to hold harmless

The Customer undertakes to refund, indemnify and/or hold harmless Neosoft, as well as its employees, collaborators, and legal representatives in any capacity, in the event of claims and/or legal actions taken against Neosoft before any court due to an unlawful use of the Data or otherwise not complying with Bancomail Policies*.

Article 11 - Processing of personal data - Law no. 196/03

To the extent necessary, since under the current legislation the definition of “personal data” relates exclusively to natural persons, the Customer agrees that Neosoft Srl will provide for the data processing in accordance with current legislation and, as referred on the Privacy disclosure pursuant to Art 13 the of the Italian Privacy Code, with no need to acquire the Customers' express consent (in accordance with Art. 13 the Italian Privacy Code) because, inter alia, the treatment of such data is necessary to implement a contract, which Customer is a part of, exclusively to carry out the listed services, including fiscal and tax obligations and service communications. The data provision is mandatory to allow the fulfillment of the legal obligations. Neosoft authorizes the same treatment of its data by the Customer.

Article 12 - Claims

Upon receiving the Products and/or Data, the Customer shall immediately verify the conditions and conformity thereof. Any errors shall be reported to Neosoft within and not later than seven days of detecting them. The Customer shall agree any checks on complaints. To be more precise, Data must be provided in the same format used to deliver them and possibly reported on the same document the customer received from Neosoft.

Article 13 - Transferability

Neosoft can transfer to third parties all or part of the rights and obligations undertaken pursuant to this supply agreement. Neosoft reserves the right to verify the methods of transfer of the products and/or services to third parties and can stop it if necessary.

Article 14 - Applicable law. Competent court

This agreement is regulated by the laws of Italy. The Court of Genoa shall have exclusive jurisdiction over any disputes arising out of or in connection with the interpretation, implementation or resolution of this agreement.

Article 15 - Miscellaneous provisions

These provisions replace any previous agreement concerning the supply of data, products and services specified in the Purpose (see Art. 2 above) by Neosoft. Any change and/or integration to these provisions shall be registered in a written agreement signed by both parties.
* can be viewed at the web page: https://www.bancomail.com/en/support/email-marketing-rules