Frequently asked questions on how to purchase and use an email database and email lists for DEM and B2B email marketing campaigns.
What type of data do the records include?
Each record contains the following data:
By request, it is possible to include data on turnover and number of employees.
In which format are data provided?
We prepare the database in XLS format: you can manage the data and you can import it to all the mailing tools available on the market.
Records are divided into columns for each category, so you can order them easily, finding quickly what are you looking for and import only the data you need.
We prepare your database within 3 working days: you'll get the download link into your email, along with the invoice and other useful resources for your campaign
How can I refine the research?
You can combine all the filters you want to create your database. Choose between category and geographic criteria, legal status, turnover and number of employees.
The legal status filters, turnover, number of employees and other advanced settings (micro-categories, provinces and post code, hotels star ratings, etc.) are not available for online purchase. For an advanced profiling you can contact our operators: contact us or chat with us or send us a free quote request.
|Number of employees||Turnover (in million EUR)|
|1 - 9||0 - 0,5|
|10 - 19||0,5 - 2,5|
|20 - 49||2,5 - 5|
|50 - 249||5 - 13|
|250 - 499||13 - 25|
|over 500||25 - 50|
|50 - 100|
What are the costs?
The cost of each record (CPR) depends on the size of the list you'll purchase and can vary from a maximum of 0.24 to a minimum of 0.06 EUR + VAT for each record.
For example, the supply of 1,000 records has a CPR of 0.02 for a total of 200.00 EUR + VAT.
|Amount of records||CPR in EUR (VAT excluded)|
Do all the email addresses works?
Each contact is checked at least once every 12 months and, regularly, in the 24 hours prior to supply. The percentage of monthly review is 15%.
An internal department carries out daily monitoring through software crosschecks to ensure the existence of the adresses (unknown user, not in DSN, etc.) and their functionality (over quota, spamcop, etc.).
Although the commitment to maintaining accurate the database, there is always a percentage of emails that not work: no marketing database is 100% accurate, but this doesn't mean that we want you to pay for non working addresses.
For this reason, for each one of your purchases is already available a special warranty that provides the replacement of the email addresses or the refund of an amount equal to the "disabled" addresses or a coupon code for your next purchase, of the same amount as the refund increased by 15%.
All that we ask is to provide the addresses with a hard bounce within 60 days from your purchase.
A member of our team will contact you within 10 days.
What are the delivery times?
Your database will be ready within 3 working days of receiving your payment.
Delivery times may vary according to the database size and the possible verification tests.
Which are the payment methods?
You can pay via bank transfer or credit card through Banca Stella and PayPal or by phone with one of our operators.
Considering the particularity of the product and its high reproducibility, deferred payment methods are allowed only after an assessment by the Sales Management.
Which is the replacement procedure?
The Bounce replacement warranty is valid for 60 days from the purchasing date and cover all permanent errors (non-existent or wrong DNS, general failure).
The replacement warranty does not cover temporary/partial errors (e.g. over quota, spam filter), attributable to server destination filters (mail blocked, spam) or to the size and content of the message (message size, etc.).
To request a replacement, proceed as follows:
Wait at least 10 days of the mailing delivery, to be sure you have recorded all the possible errors.
Enter all the invalid email addresses in a single column of an Excel file.
Send the list to the Database Department: firstname.lastname@example.org indicating in the subject field Replacement request – [order code]
Specify in your message the platform you've used for mailing.
Attach also a copy of the bounced message.
Within 10 days the Database Department will check the addresses and confirm the number of inappropriate records that need to be replaced.
The warranty allows you to choose among these compensation options:
An equal amount of replacement records with the same or different extraction criteria respect to the first supply.
A coupon of the same value as the addresses to be replaced, with an additional 15% on your next purchase.
The cancellation and chargeback amount corresponding to non-working records.
We already own a database: how to avoid email duplicate purchasing?
Yes, with Bancomail you can increase your database without wasting money.
We match your database with ours, to avoid duplicates.
The service cost may vary depending on records amount. Contact us for a free quote.
Can we have a DB of private addresses?
Bancomail provide databases for B2B marketing: companies and freelancers, which can generally be compared to consumers with a good purchasing power.
Even if for business strategy and opportunities related to the privacy regulation, our database does not host data on consumerss (private users), we are able to classify freelancers category by gender (M/F) and reference field (architects, accountants, surveyors, doctors, etc.), but not according to personal or demographic information (age, interests, etc).
What kind of email addresses are included in the DB? Can I have direct references?
Bancomail does not keep data related to employees or business managers for legal reasons.
The European legislation has yet to find unanimous consent on whether said data (e.g. email@example.com) has to be considered as a company data or a personal data.
Considering the current status of the regulation, we decided not to provide such data, limiting the supply only to general emails (e.g. firstname.lastname@example.org).
Given the temporary nature of these contacts and, in particular, permission marketing best practices, we recommend you to use generic contact details, taking care to address the message to the appropriate department by using the subject field (e.g. "To the attention of Sales and Purchasing manager", etc.)
What kind of communication can I perform on the purchased lists?
In many countries, there are laws and regulations governing the lawful use of data in the email marketing context. Even though Bancomail manage only business data (legal persons), which is a type of data with fewer restrictions than individual data (personal data), we recommend our customers to follow the rules of permission marketing for fairness and safeness reasons toward the recipients.
Regardless of the source and the nature of the data, the regulation establish in fact that the 'consent' is not transferable. For this reason, to use a database of contacts purchased from third parties, you need to ask for their consent in order to send further promotional messages.
Permission marketing, while fully complying with the legislation, give companies the freedom to choose contents and to be creatives.
Describe your company
Introduce the product or service you're going to propose into possible further communications
Characterize the message with your corporate image
Allow more insights through a link to your website or product/service
Include all the ways in which you can be contacted
Remember that anonymous documents are not allowed; the user must have the possibility to request to be removed from your email list, and your message must be informative and not commercial (therefore no prices, discounts or slogans should be included).
How were the data collected?
Bancomail database includes companies or freelancers that freely provided their contact details directly to us or by publishing them in public directories, web pages or other IT and non-IT materials.
As confirmed by many European Data Protection Authority in many opinions, B2B communications between companies that safeguards the free circulation of goods and services, are very different from the B2C communications addressed to private users.
The data source is composed by companies which were acquired through proprietary modules and companies which comes from high quality sources that complies with the regulation in force (public directories and authorized third parties).
Bancomail makes regularly disclosures to censused companies regarding the procedures for data processing, the purpose of their use, warranties and removal procedures according to the legislation concerning the Personal Data Protection Code - leg. decree 196/03.
Can I request an update on databases that have been already purchased?
After at least 6 months of your purchase you can request an update.
Updating your database includes the supply of complementary records.
Monday to Friday from 9:30 AM - 1:30 PM / 2:30 PM - 6:30 PM