Version of October 30, 2026 · PDF
Holder of data processing
Bancomail S.p.A. (P.IVA: 02727350999 - REA: GE 506965), Operational offices: Via D'Andrade 34/106 - 16154 Genoa (GE) IT | Innovation Campus - Via Lombardia 2/a - 20068 Peschiera Borromeo (MI) IT - Registered office: Via D'Andrade 34/106 - 16154 Genoa (GE) IT
Telephone: +39 010-8446402
Email: [email protected]
Pec: [email protected]
Policy on the processing of Bancomail customers and users data
Collected information
We collect information provided voluntarily from the moment you create your account, when you purchase products or services eg. company name, contact reference, address, email address and telephone number.
We also record information when you contact us by phone or chat, including requests for assistance or a quote and notes or details explaining what you have requested and how we have responded.
The failure of data provision will make it impossible for Bancomail S.p.A. to implement the contractual commitments or the user's request.
We also use cookies and similar technologies on our websites and mobile applications to collect information on interactions and usage. Consult the Cookie Policy for further details on the specific type of information we can collect and on your options regarding such data.
Email tracking (pixel). Some emails we send you may contain a tracking pixel, a small invisible image that signals whether and when the email is opened. When an email includes one, this is stated in the email itself, together with the actions for choosing whether to keep it or not. In service communications related to your order or your account (for example order confirmation, database delivery, notices of contractual changes or security notices), the pixel is used to verify that you have received them, because deadlines and obligations of the contractual relationship depend on them (for example the warranty terms on the database), and it does not require your consent.
How do we use the collected information?
The data provided by the user are collected and processed for the following purposes:
- For carrying out customer relationship activities based on the contractual agreements.
- For administrative purposes and for the fulfillment of legal obligations such as accounting or tax disclosures or to comply with requests from the judicial authority.
- For statistical purposes, to improve our offer and service toward our customers and to identify and prevent fraud and abuse.
- To verify, in aggregate form and without identifying you as an individual recipient, how many of the emails sent are opened and whether the sending works correctly.
- To verify, through the tracking pixel, that you have received the service communications related to your order or your account (for example order confirmation, database delivery, notices of contractual changes or security notices), because deadlines and obligations of the contractual relationship depend on them, without the need for your consent.
- In the presence of specific consent, for sending periodically by e-mail, newsletters and advertising material and, where provided and with your consent, for email tracking (pixel), that is, to detect the opening of the emails we send you.
- In the case of sending a curriculum vitae, exclusively for selection purposes.
Additionally, we use your information to create your account where we offer our services and give you visibility of the data we own, together with the methods of exercising your rights.
Which subjects are authorized to process your data? Are your data shared with third parties?
The processing of the collected data is carried out by Bancomail S.p.A. internal staff authorized to process it according to specific instructions given in compliance with current legislation.
Your data will never be transferred to third parties, nor entered in the Bancomail Database, unless they were spontaneously conferred on this website in the Be Part form (Support section) or acquired through other authorized sources, in any case prior communication.
However, it's possible that some of your data may be shared by us with trusted providers, needed to provide services on our behalf such as sending emails and detecting their opening, and advertisements. We only share the minimum necessary information and it's not allowed to third parties to use your information for other purpose than those indicated in our Privacy Policy. In any case, the data will never be widespread.
How the data are stored and for how long?
The data are processed using computerized or automated tools, with logics strictly related to the aforesaid purposes for which the personal data were collected in order to guarantee their security, integrity, confidentiality and traceability.
The management and storage of personal data operate on servers located inside and outside the European Union owned and / or available to Bancomail S.p.A. and / or delegated third-party companies, duly appointed as data controllers. The transfer of data abroad to non-EU countries takes place in accordance with the GDPR provisions.
The data are stored for the necessary time to manage the purposes for which they are collected, in compliance with current regulations and legal obligations.
Exercise of rights on data processing
At any time (if there aren't law limitations) you can request the access to data cancellation, modification or update of all the information collected by Bancomail S.p.A., exercising the right to limit the processing and data portability by sending an e-mail to [email protected] or [email protected].
You can also withdraw your consent to email tracking (pixel) at any time, while continuing to receive our emails without the pixel, or stop receiving them, through the links in the emails themselves or by writing to the same addresses.