Bounce Refund Warranty

The warranty is valid for 60 (sixty) days of the database delivery.

The bounce refund warranty (for invalid email addresses) covers addresses with permanent errors (non-existing, incorrect dns, general failure), but NOT those with temporary or partial errors (i.e. over quota, spam filter).

Cases in which the warranty does NOT apply

• 1

  Use of pre-installed desktop transmission systems without staggered mailing and bounce intercepting such as: Microsoft Outlook and Outlook Express, Eudora, ThunderBird and Apple Mail

• 2

  Messages exceeding 80 KB.

• 3

  Attachments of any type and format.

• 4

  Techniques for multiple-recipient inclusion in carbon copy (CC) or blind carbon copy (BCC).

• 5

  Questionable message content and/or content not compliant with the legal provisions.

Refund request procedure

Only one refund request can be made per order, so it is essential that you have completed delivery to all the provided addresses. Wait at least 10 days after mailing is complete to be sure that you've recorded all the errors.

• 1

  Copy only the invalid email addresses in an Excel file with one single column.

• 2

  Access the Warranty Section  of your Dashboard and pick the order for which you are requesting a refund.

• 3

  Keep the message related to the first sending just a click away and complete the required steps.

Requests that do not comply with this procedure may not be received and consequently not processed.

Claim verification schedule

From the reception of the file, the average time to process the complaint is 7-10 working days. Bancomail staff will carry out the test and will notify the result (Hard Bounce, Soft Bounce, Mail Blocked, valid etc.) together with the number of " actually " invalid addresses, then to be refunded.

Warranty application procedure

Established the number of invalid addresses, a detailed feedback on the type of error will be provided. The customer will have the right to choose, directly from his dashboard, the preferred method of refund from among:

• The cancellation and chargeback amount corresponding to non-working records.

• A coupon valid on any purchase with the value spent for the defective records, increased in this case by an additional 30% discount.

• A Registry Credit, equal to the number of unsuitable records, to be scaled on subsequent purchases exclusively by quotation (free and tailor-made).