B2B database guarantees: GDPR compliance, 21 quality checks for validation, and refunds for bounced emails

Guarantees for a B2B database typically cover three areas: regulatory compliance, technical validity of the data, and the effectiveness of after-sales support. Bancomail applies validation with 21 checks, a bounce refund within 60 days with options for reversal, account credit, or a coupon with a 30% bonus, and documented GDPR compliance. Support is handled by live agents in Italian, English and French, with a response within 24 business hours.

All lists are covered by written warranties on data treatment and the lawfulness of their source.

Data Protection

The data provided by Bancomail are sourced, processed and managed in full compliance with the General Data Protection Regulation (GDPR, EU Regulation 2016/679) and with national laws.

All companies of our database are periodically informed about the procedure, duration and purpose of the data treatment.

The rights of the data subject to update, correction and cancellation are strictly respected and a feedback is given very quickly - as required by current regulations.

Privacy must be respected even by you!

Read the B2B email guide
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About GDPR
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Data Accuracy

Daily, the database is checked and updated by a dedicated department. Every information concerning each records value (e-mail, address, phone, fax, postal code, etc.) passes through 21 different processes in order to ensure unique, updated and consistent data.

Our special department periodically check every email address by using a cross control software to ensure its validity (unknown user, Not In DSN, etc.) and its
functionality (over quota, SpamCop etc).

We undertake to refund all e-mail addresses which, within 60 days of delivery, prove to be malfunctioning or discontinued.

How does the bounce refund work?

No excuse: if it's a hard bounce, the refund is guaranteed. From your Dashboard you can submit a complaint about an order that may contain non-functional addresses. Once you have uploaded the invalid email report, we will check provided addresses using additional validation tools and provide you with detailed feedback.

Once the amount of the invalid data has been determined, you can choose whether to ask for a cancellation of the value spent on the data, a coupon with the same value increased by 30% or a Registry Credit for subsequent purchases by quotation.

Read all the terms of the Refund Warranty

Professionality

If you need more information about how to import and manage your database, our Customer Care is always at your disposal providing you free assistance.

We react to your enquiries no later than 24 working hours.

Policy on the processing of Bancomail customers and users data

Holder of data processing

Bancomail S.p.A. (P.IVA: 02727350999 - REA: GE 506965), Operational offices: Via D'Andrade 34/106 - 16154 Genoa (GE) IT | Innovation Campus - Via Lombardia 2/a - 20068 Peschiera Borromeo (MI) IT - Registered office: Via D'Andrade 34/106 - 16154 Genoa (GE) IT

Telephone: +39 010-8446402

Email: [email protected]

Pec:[email protected]

Collected information

We collect information provided voluntarily from the moment you create your account, when you purchase products or services eg. company name, contact reference, address, email address and telephone number.

We also record information when you contact us by phone or chat, including requests for assistance or a quote and notes or details explaining what you have requested and how we have responded.

The failure of data provision will make it impossible for Bancomail to implement the contractual commitments or the user's request.

We also use cookies and similar technologies on our websites and mobile applications to collect information on interactions and usage. Consult the Cookie Policy for further details on the specific type of information we can collect and on your options regarding such data.

How do we use the collected information?

The data provided by the user are collected and processed for the following purposes

- For carrying out customer relationship activities based on the contractual agreements.
- For administrative purposes and for the fulfillment of legal obligations such as accounting or tax disclosures or to comply with requests from the judicial authority
- For statistical purposes, to improve our offer and service toward our customers and to identify and prevent fraud and abuse.
- In the presence of specific consent, for sending periodically by e-mail, newsletters and advertising material.
- In the case of sending a curriculum vitae, exclusively for selection purposes.
- Additionally, we use your information to create your account where we offer our services and give you visibility of the data we own, together with the methods of exercising your rights.

Which subjects are authorized to process your data? Are your data shared with third parties?

The processing of the collected data is carried out by Bancomail internal staff authorized to process it according to specific instructions given in compliance with current legislation.

Your data will never be transferred to third parties, nor entered in the Bancomail Database, unless they were spontaneously conferred on this website in the Be Part form (Support section) or acquired through other authorized sources, in any case prior communication.

However, it's possible that some of your data may be shared by us with trusted providers, needed to send on our behalf email communications and advertisements. We only share the minimum necessary information and it's not allowed to third parties to use your information for other purpose than those indicated in our Privacy Policy. In any case, the data will never be widespread.

How the data are stored and for how long?

The data are processed using computerized or automated tools, with logics strictly related to the aforesaid purposes for which the personal data were collected in order to guarantee their security, integrity, confidentiality and traceability.

The management and storage of personal data operate on servers located inside and outside the European Union owned and / or available to Bancomail and / or delegated third-party companies, duly appointed as data controllers. The transfer of data abroad to non-EU countries takes place in accordance with the GDPR provisions.

The data are stored for the necessary time to manage the purposes for which they are collected, in compliance with current regulations and legal obligations.

Exercise of rights on data processing

At any time (if there aren't law limitations) you can request the access to data, cancellation, modification or update of all the information collected by Bancomail, exercising the right to limit the processing and data portability, by sending an e-mail to [email protected] or [email protected].

B2B database guarantees: GDPR compliance, 21 quality checks for validation, and refunds for bounced emails

All lists are covered by written warranties on data treatment and the lawfulness of their source.

Data Protection

Privacy must be respected even by you!

Data Accuracy

How does the bounce refund work?

Professionality

Subscribe to Bancomail's Newsletter!

Bancomail S.p.A.^®

B2B database guarantees: GDPR compliance, 21 quality checks for validation, and refunds for bounced emails

All lists are covered by written warranties on data treatment and the lawfulness of their source.

Data Protection

Privacy must be respected even by you!

Data Accuracy

How does the bounce refund work?

Professionality

Subscribe to Bancomail's Newsletter!

Bancomail S.p.A.®

Bancomail S.p.A.^®